Shipping & Delivery Policy
Fast European fulfillment, climate-aware packaging, and delivery tracking.
Dispatch & Delivery Timelines
All orders are processed and shipped directly from our European fulfillment hubs. Orders placed before 12:00 CET (Monday through Friday) are dispatched on the same business day.
Standard Tracked Express (EU): 2 – 4 Business Days (Fully tracked via major courier networks)
EU Priority Express: 1 – 2 Business Days (Priority handling and expedited routing)
Packaging Standard:
Every order is packed in neutral, unbranded, high-protection packaging to ensure thermal stability and complete privacy during transit.
Tracking & Reshipment Guarantee
Once your order is processed, a tracking number and dispatch confirmation link will be sent automatically to your registered email address.
In the rare event that a package is delayed, lost in transit, or damaged prior to arrival, our technical support team will investigate with the carrier immediately. Verified lost packages are eligible for a free reshipment under our Delivery Guarantee.
Cold Chain & Stability Handling
Our lyophilized reference compounds are engineered for stability at ambient room temperatures during short-term transit. For temperature-sensitive items, we utilize specialized insulated packaging to maintain compound integrity throughout transit.
Returns & Refund Policy
Returns Policy:
Due to strict quality control, cold-chain standards, and safety regulations regarding research materials, we cannot accept physical returns of opened or unsealed product vials once delivered.Damaged or Incorrect Items:
If your order arrives damaged, compromised, or with an incorrect item count, please notify us within 48 hours of delivery at support@yourdomain.com with clear photo documentation of the outer parcel and contents. Replacement batches or full store credits will be issued promptly upon verification.Order Cancellations:
Orders may be canceled for a full refund prior to dispatch. Once a tracking number has been generated and the package has entered the courier network, orders can no longer be canceled.
Need Help With An Existing Shipment?
If you have questions regarding your order status or require tracking assistance, contact our logistics team at info@axonbiolabs.eu.
