Privacy Policy
How we collect, protect, and handle your data under European Union data protection regulations (GDPR).
1. Introduction
Welcome to Axon Biolabs. We respect your privacy and are committed to protecting your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR). This policy explains how we collect, use, and safeguard your information when you visit our website, register an account, or place an order.
2. Information We Collect
We only collect personal data that is strictly necessary to process your transactions, manage your account, and fulfill order delivery:
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Identity Data: First name, last name, and account credentials.
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Contact Data: Email address, billing address, and shipping address.
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Transaction Data: Details about products purchased, order history, and payment status (we do not store raw credit card details; payments are handled securely via encrypted third-party payment gateways).
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Technical Data: IP address, browser type, time zone setting, and cookies used to maintain your web session and cart contents.
3. How We Use Your Personal Data
We process your data based on the following legal grounds under GDPR:
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Contractual Necessity: To process, fulfill, and ship your orders, send order confirmations, and provide customer support.
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Legal Obligation: To maintain accurate financial, tax, and accounting records as required by EU commercial law.
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Legitimate Interests: To prevent fraudulent transactions, protect site security, and send service updates or batch stock notifications (if opted in).
4. Data Sharing & Third-Party Processors
We do not sell, rent, or trade your personal data to marketing companies or third parties. We only share necessary data with trusted service providers who adhere to strict data processing agreements:
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Fulfillment & Logistics Partners: Shipping providers solely to deliver your package securely.
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Payment Gateways: Encrypted merchant processors for secure transaction verification.
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Technical Service Providers: Hosting platforms, security firewalls, and analytics engines that ensure web uptime and security.
5. Data Security & Storage
We enforce robust administrative and technical security measures—including SSL encryption and access controls—to prevent unauthorized access, alteration, or disclosure of your data. All user data is stored within secure servers located in compliant jurisdictions under EU standards.
6. Your GDPR Data Protection Rights
Under GDPR, you hold specific rights regarding your personal information:
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Right of Access: Request a copy of the personal data we hold about you.
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Right to Rectification: Request correction of incomplete or inaccurate data.
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Right to Erasure (“Right to be Forgotten”): Request the deletion of your personal account data (subject to legal or tax holding obligations).
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Right to Restrict or Object: Limit or object to how we process your personal data.
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Data Portability: Request a structured transfer of your data to another service provider.
To exercise any of these rights, please contact our Data Protection Officer at info@axonbiolabs.eu.
7. Cookies Policy
Our website utilizes essential functional cookies necessary for cart management, user session maintenance, and site security. You can adjust your browser settings to decline non-essential cookies at any time.
8. Contact Information
If you have questions regarding this Privacy Policy or wish to file a data inquiry, please contact us at:
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Email: info@axonbiolabs.eu
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Support Center: info@axonbiolabs.eu
